Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated at checkout based on your location.
Typical delivery times:
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Europe: 2–6 business days
Please note that delivery times are estimates and may vary depending on the carrier and destination.
Customs, Duties & Taxes
For international shipments, your order may be subject to import duties, customs fees, or local taxes imposed by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Shipping Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:
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Carrier delays
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Customs processing
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Weather conditions
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Other events beyond our control
SillyGrip® is not responsible for shipping delays caused by third-party carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping costs to resend the order.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us at:
Include your order number and photos (if applicable), and we will assist you in resolving the issue as quickly as possible.
Contact
If you have any questions regarding shipping, please contact: